More recognition for BAT’s Global Business Solutions

The recognition – awarded by the Shared Services & Outsourcing Network  (SSON) – is based on one of the most valuable benchmark studies in the shared services and outsourcing community. It recognises the critical role of business support services.

Our continued presence in the SSON top 20 shows that we can sustain performance while adapting to change and driving value, in a competitive, dynamic industry.

Ulla De Hondt, Group Head of GBS said: “We are very proud to be included in the SSON ranking for the fourth year in a row. Being recognised for our operational excellence year after year shows that we can perform, simplify, and innovate at the top of our industry.

“I’d like to say a big thank you to all our GBS teams, for their genuine drive to support the business in its transformation journey to build A Better Tomorrow.”

GBS, a part of our wider Digital Business Solutions function, provides multi-functional, centralised value-added process support to BAT businesses worldwide, leveraging operational excellence, automation, and analytics. The team also activates best-in-class capabilities in our hubs globally to support and enable our business to deliver our commercial strategy.

The extensive SSON benchmarking study included questions on service delivery models, learning and development initiatives, automation strategy, strategic targets and key achievements. The 2022 study included 20 new metrics, on top of the initial 16, providing a more granular assessment of operational excellence.