FAQ

You can manage your account through Computershare online, by post or by telephone.

Online

First go to the Computershare website. You will be taken to the Shareholding Section where you will need your Shareholder Reference Number or SRN* to progress to Account Details where you can:

•  View your account balance
•  View your dividend payment history
•  Check the status of your bank payment instructions
•  Check the status of your Dividend Reinvestment Plan (DRIP)
•  Request to receive Electronic shareholder communications
•  Change your address details

* You may continue to use your Lloyds TSB Registrars shareholder account number which can be found on your share certificate or a recent dividend tax voucher.

For other web-based enquiries, please visit https://www-uk.computershare.com/Investor/#Contact/Enquiry

By post or telephone

You can contact Computershare at the address below. You may also telephone a representative between the hours of 08.30 and 17.30 GMT.

Computershare Investor Services PLC

The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ

Telephone Number: 0800 408 0094 (UK)
Overseas Number: +44 370 889 3159

Web-based enquires: https://www-uk.computershare.com/Investor/#Contact/Enquiry
Website: Computershare website

For JSE holders:

South African Registry Services
Computershare Investor Services Proprietary Limited
PO Box 61051
Marshalltown 2107
South Africa

Telephone Number: 0861 100 634 (SA)
Overseas Number: +27 11 870 8216

Email enquiries: web.queries@computershare.co.za

Website: www.computershare.com/za

For ADR holders:

Citibank Shareholder Services
P.O. Box 43077
Providence, Rhode Island 02940-3077
USA

Telephone Number 1-888-985-2055 (toll-free)
Overseas Number: +1 781 575 4555

Email enquiries: citibank@shareholders-online.com

Website: Citi American Depositary Receipt Services

Some high street banks provide facilities for buying and selling shares or you can ccontact a stockbroker.
Computershare Investor Services PLC (‘Computershare’), who are Registrars for BAT, offer both a telephone and an internet share dealing service.

This is not a recommendation to buy, sell or hold shares in BAT. p.l.c. Shareholders who are unsure what action to take should contact a financial advisor authorised under the UK's Financial Services and Markets Act 2000. Share values may go down as well as up, which may result in a shareholder receiving less than he/she originally invested.

Telephone

•  Buy or sell your certificated shares quickly and simply
•  Available 8am – 4:30pm GMT, Monday to Friday (excluding Bank holidays)
•  No setup or annual management fees
•  Ability to trade in certificated form
•  Commission charge of 1% plus £35*

* In addition, stamp duty, currently 0.5%, is payable on purchases.

Call: 0870 703 0084.

Internet

•  Buy or sell your certificated shares quickly and simply
•  Available 24 hours a day, 7 days a week
•  No setup or annual management fees
•  Ability to trade in certificated form
•  The service is available to place orders out of market hours
•  Up to 90 day limit orders available on sales
•  Commission charge of 1%, subject to a minimum charge of £30*

* In addition, stamp duty, currently 0.5%, is payable on purchases.

Log on: https://www-uk.computershare.com/Investor/#ShareDealingInfo

You may at some point wish to transfer your shares to someone else (for example, your spouse or partner or in an 'off market' sale). As these transactions usually do not involve a stockbroker, you can use a stock transfer form, which can be obtained from Computershare.

Stamp duty may be payable on the value of the shares that you transfer. For an up to date explanation of how this works, please visit the HM Revenue and Customs website.

If a spouse/partner/relative has passed away you should contact Computershare at your earliest opportunity to establish which documents you will need to forward to them. This may involve a Certificate of Confirmation or Small Estates procedure, Grant of Probate/Letters of Administration. Computershare will ensure that this process is made as straightforward as possible for you.

Many of the forms referred to above may downloaded on the Computershare website. You will be taken to the Shareholding Section where you will need your Shareholder Reference Number or SRN* to progress to Account Details field from where you can access the form(s) that you require.

* You may continue to use your Lloyds TSB Registrars shareholder account number which can be found on your share certificate or a recent dividend tax voucher.

The practice of share fraud (also known as 'boiler room' scams) unfortunately continues with many companies' shareholders receiving unsolicited phone calls or mail from people offering to sell them what often turn out to be worthless or high risk shares in US or UK investments, or to buy shares at an inflated price in return for an upfront payment. For further advice, please see the Financial Conduct Authority’s share fraud warning leaflet or contact Computershare.

You can request to receive all future communications electronically by completing the electronic shareholder communication sign up forms provided by Computershare Investor Services PLC.

In order to sign up for electronic shareholder communications, you will need your Shareholder Reference Number or SRN as well as your registered address details.

You will also be asked to agree to the terms and conditions of the service. You should read these carefully, as they will set out the basis on which shareholder communications will be sent to you.

Each time BAT issues or mails a shareholder communication (such as the Annual Report and Notice of the Annual General Meeting) you will be sent an email alert or notification containing a link to the relevant documents.

BAT reserves the right to continue to send any future communications to shareholders in paper form, irrespective of any election made, whenever the Board considers it necessary to do so.

While we would encourage you to consider the benefits of ‘e-communications’, the Company realises that electronic shareholder communications are not for everyone. Therefore, if you want to continue to receive printed copies of documents (such as the Annual Report and Notice of Meeting) you need take no action.

If you do register for ‘e-communications’ you will at any time be able to change your details so that you my receive shareholder communications in paper form by post.

If you require additional printed copies of shareholder documents please contact:

British American Tobacco Publications
Unit 80, London Industrial Park
Roding Road, London E6 6LS
Tel: +44 (0) 20 7511 7797
email: bat@team365.co.uk

An additional benefit for shareholders who register for ‘e-communications’ is that if your dividends are mandated to your bank or building society account, you will receive an email advising you of the payment of a BAT dividend together with your dividend details.

To view these details sign in or register on the Computershare Investor Services website. You can print or save the details if you need to enter them later in a self-assessment tax form. There is also a useful summary showing the details of dividend payments within a given tax period.

BAT pays dividends on a quarterly basis. For more information, visit our dividends page.

For more information, on our dividend timeline, visit our dividends page.

BAT currently offers shareholder the facility to use cash dividends to purchase additional ordinary shares, this is the DRIP. The DRIP is only to shareholders who hold their shares on the UK share register. The plan is not offered in the US or to US persons or in Canada or otherwise to North American persons, nor is it being offered in any jurisdiction where participation in the DRIP would require Computershare Investor Services PLC or BAT to comply with governmental or regulatory procedures or similar formalities.

Further information, including details of how to join the DRIP is available here.

Neither BAT nor the Registrar can advise individuals on their individual capital gains tax liability. If you require further assistance, please consult an appropriate financial advisor.

You can find historical information that may be relevant to help you in calculating your liability on our capital gains tax page.